Home•Refund & Cancellation Policy

Refund & Cancellation Policy

When you can cancel, when you get a refund, where the money goes and how long it takes.

Effective date: 15 September 2026Last updated: 15 September 2026

1. Overview

This policy applies to all payments made on https://onlinedigitalservice.xyz, operated by Online Digital Service. On our Platform, you add money to a prepaid wallet using Razorpay, and each service you order is paid for from that wallet balance. Refunds therefore happen in one of two ways:

  • To your Platform wallet — for service orders that are cancelled, rejected or cannot be completed; or
  • To your original payment method (bank account, card or UPI used for the Razorpay payment) — for failed top-ups and for approved withdrawal of unused wallet balance.

2. Cancelling a service order

  • Before processing starts: you can request cancellation by raising a ticket from your dashboard's Support Helpdesk or by emailing us with your Order ID. The full order amount is credited back to your wallet.
  • After processing has started or the order is completed: the order cannot be cancelled, because work has already been done or submitted on your behalf.
  • We may cancel an order if the documents or details provided are invalid, unreadable, incomplete after our request for correction, or appear fraudulent. For such cancellations the order amount is credited back to your wallet, except in cases of confirmed fraud.

3. When you get a full refund to your wallet

  • We are unable to complete the service for reasons on our side.
  • Your order is rejected by us during review.
  • You were charged more than once for the same order because of a technical error.
  • The deliverable has a defect caused by us and we are unable to correct it (see section 5).

Wallet refunds are credited within 2 working days of the cancellation or rejection, and appear in your wallet passbook.

4. Non-refundable cases

  • Services that have already been completed and delivered as ordered.
  • Orders processed using incorrect or incomplete details or documents supplied by you (for example a wrong ID number, spelling or date of birth).
  • Official government fees already paid to a government portal on your behalf, where applicable.
  • Applications rejected or delayed by a government authority after they were correctly submitted by us.
Please check all numbers, names, dates and uploaded documents carefully before placing an order.

5. Defective or incorrect deliverables

If a deliverable (such as a print file or printed card) is incorrect or defective because of our mistake, report it within 7 days of delivery with your Order ID and a photo or screenshot of the problem. We will redo the work free of charge, or, if that is not possible, credit the full order amount back to your wallet.

6. Failed or pending wallet top-ups

  • If money was debited from your account but your wallet was not credited, the payment is usually confirmed automatically within a few minutes once Razorpay confirms it.
  • If the payment is not confirmed, it is automatically refunded to your original payment method by Razorpay / your bank, normally within 5–7 working days.
  • If neither happens, email us with your registered mobile number, the payment date, amount and the Razorpay Payment ID (shown in your bank / UPI app or payment receipt) and we will resolve it within 3 working days.

7. Refund of unused wallet balance

  • You can request a refund of unused wallet balance that you added through Razorpay by emailing mominulonlinetelicom@gmail.com from your registered email address.
  • Once we verify the request, the approved amount is refunded to the original payment method within 7 working days. After we initiate it, your bank may take a further 5–7 working days to show it in your account.
  • Refunds are made only to the original payment method used for the top-up, and never in cash or to a third party's account.
  • Any balance credited by us as a promotional or goodwill credit (not paid by you) is not refundable.

8. How to request a cancellation or refund

  1. Log in and raise a ticket from Support Helpdesk in your dashboard, or email mominulonlinetelicom@gmail.com.
  2. Include your registered mobile number, Order ID and/or Razorpay Payment ID, and the reason for your request.
  3. We will acknowledge your request within 1 working day and update you on the outcome.

9. Chargebacks

Please contact us before raising a dispute or chargeback with your bank, so we can resolve the issue quickly. If a chargeback is raised for a payment whose balance has already been used for completed services, we will share the order records with Razorpay and the bank.

10. Contact

Online Digital Service
Email: mominulonlinetelicom@gmail.com
Phone: +91 97358 00298
Address: Murshidabad, West Bengal, India