1. Nature of our services
Online Digital Service provides online document and citizen-service assistance. Our services are delivered digitally through your account dashboard on https://onlinedigitalservice.xyz. We do not sell or ship general physical goods.
2. Wallet top-ups
Money added to your wallet through Razorpay is credited to your wallet instantly once the payment is successful. If a successful payment is not reflected within 30 minutes, please see section 6 of our Refund & Cancellation Policy.
3. How service orders are delivered
- After you place an order, you can track its status (for example: Processing, Document Requested, Completed) under My Orders in your dashboard.
- When an order is completed, the deliverable (such as a print-ready file, acknowledgement or processed document) is made available in your dashboard for secure download.
- We may also notify you about order updates by SMS or email on your registered contact details.
- If we need additional or clearer documents, we will request them through your dashboard. The delivery time restarts once the requested documents are received.
4. Delivery timelines
- Orders are processed during our working hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST), excluding public holidays.
- Most digital deliverables are provided within 24 to 72 working hours of a complete order. The expected time for each service is shown on the Platform before you order.
- For services that involve an application to a government authority, we complete our part (preparation and submission) within the time shown for that service. The time the authority takes to process, approve or dispatch its own documents is outside our control.
5. Physical printed items
Where a service explicitly includes a physical printed item (for example a PVC card print), the item is prepared within the timeline shown for that service and handed over at our service point, or dispatched to the address you provide if delivery is offered for that service. Any delivery charge and the expected delivery time are shown before you place the order. Physical delivery is available only within India.
6. Delays and non-delivery
- Delivery may be delayed by incorrect or incomplete information, unavailable or slow government/third-party portals, or events beyond our reasonable control. We will keep you updated in your dashboard.
- If an order is not delivered within the stated timeline, please contact us with your Order ID. If we cannot complete it, you will receive a refund to your wallet as per our Refund & Cancellation Policy.
7. Service area
Our services are available to users in India only.
8. Contact
Online Digital Service
Email: mominulonlinetelicom@gmail.com
Phone: +91 97358 00298
Address: Murshidabad, West Bengal, India